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With the growing number of outsourcing call centers in Southeast Asia and India comes the high demand for quality call center software.
Many IT experts and critics including proprietors of large call center companies are continuously invited to attend product vendor briefings.
Most of these experts eventually write up their top ten call center software choices and rankings.
For this article, we put together some of the common top ten call center software choices that keep coming out from most experts:
1 0- AACC Advanced Asterisk Call Center
Validates user?s identities.
Carries on administrative tasks while starting and stopping campaigns.
Acts as interface between agents, sending and receiving information back and forth.
Pauses agents, manages after call and wrap-up time.
Keeps the state of all components for statistical data including generation.
Predictive dialer.
9 ? Centriphone Millennium
Unifies all communication channels under one unique platform.
Inbound calls with interactive voice response.
Outbound calls with preview and predictive.
Web media, chat, VoIP, video IP, etc.
8 ? Asteria
Provides software, custom solutions, and support services using Asterisk and OpenSIP platforms.
Delivers professional software development and telephony solutions for inbound and outbound call centers,
high volume automated dialing, notification systems, IVRs, enterprise PBXs, and conferencing applications.
7 ? Indosoft
Setting up or upgrading call center technology platform to enhance call routing and dialing capabilities. The effectiveness of the call center platform,
the ease of use, and the value for money will be obvious as the software Q-Suite is a complete multi-tenant, web based next generation call center solution.
6 ? Foehn
Uses Asterisk for more than five years as the open source platform on which to develop innovative and effective VOIP and data convergence solutions.
Profitable company based in London, UK with global reach and capacity. English, Spanish, French and Portuguese speakers.
Digium Reseller and ISO27001 Certified.
5 ? Altitude Software
Unified customer interaction suite includes all the modules from VoicePortal, Routing, Desktop, Monitoring,
Reporting and Quality and is the only suite using a single? language (ASL) and Studio (ASD) for all.
4 ? Pbxtra
For proper management of inbound sales, support, or services.
All the features needed to efficiently route calls,manage and monitor a call center.
3- Orderly Software
Understands and utilizes the factors that drive performance for call centers.
Intuitive statistics package OrderlyStats puts the key information directly into agent?s hands,
and into the hands of decision makers throughout the organization.
2- QueueMetrics
Measures and improves performance.
150 quantitative metrics available.
Measures budget targets, SLA targets, and agent activity.
1- Switchvox
Award-winning IP PBX top ten call center software.
Pollution teams with thunderclouds to warm atmospherePublic release date: 18-May-2012 [ | E-mail | Share ]
Contact: Mary Beckman mary.beckman@pnnl.gov 509-375-3688 DOE/Pacific Northwest National Laboratory
New simulation study shows that atmosphere warms when pollution intensifies storms
RICHLAND, Wash. -- Pollution is warming the atmosphere through summer thunderstorm clouds, according to a computational study published May 10 in Geophysical Research Letters. How much the warming effect of these clouds offsets the cooling that other clouds provide is not yet clear. To find out, researchers need to incorporate this new-found warming into global climate models.
Pollution strengthens thunderstorm clouds, causing their anvil-shaped tops to spread out high in the atmosphere and capture heat -- especially at night, said lead author and climate researcher Jiwen Fan of the Department of Energy's Pacific Northwest National Laboratory.
"Global climate models don't see this effect because thunderstorm clouds simulated in those models do not include enough detail," said Fan. "The large amount of heat trapped by the pollution-enhanced clouds could potentially impact regional circulation and modify weather systems."
Clouds are one of the most poorly understood components of Earth's climate system. Called deep convective clouds, thunderstorm clouds reflect a lot of the sun's energy back into space, trap heat that rises from the surface, and return evaporated water back to the surface as rain, making them an important part of the climate cycle.
To more realistically model clouds on a small scale, such as in this study, researchers use the physics of temperature, water, gases and aerosols -- tiny particles in the air such as pollution, salt or dust on which cloud droplets form.
In large-scale models that look at regions or the entire globe, researchers substitute a stand-in called a parameterization to account for deep convective clouds. The size of the grid in global models can be a hundred times bigger than an actual thunderhead, making a substitute necessary.
However, thunderheads are complicated, dynamic clouds. Coming up with an accurate parameterization is important but has been difficult due to their dynamic nature.
Inside a thunderstorm cloud, warm air rises in updrafts, pushing tiny aerosols from pollution or other particles upwards. Higher up, water vapor cools and condenses onto the aerosols to form droplets, building the cloud. At the same time, cold air falls, creating a convective cycle. Generally, the top of the cloud spreads out like an anvil.
Previous work showed that when it's not too windy, pollution leads to bigger clouds . This occurs because more pollution particles divide up the available water for droplets, leading to a higher number of smaller droplets that are too small to rain. Instead of raining, the small droplets ride the updrafts higher, where they freeze and absorb more water vapor. Collectively, these events lead to bigger, more vigorous convective clouds that live longer.
Now, researchers from PNNL, Hebrew University in Jerusalem and the University of Maryland took to high-performance computing to study the invigoration effect on a regional scale.
To find out which factors contribute the most to the invigoration, Fan and colleagues set up computer simulations for two different types of storm systems: warm summer thunderstorms in southeastern China and cool, windy frontal systems on the Great Plains of Oklahoma. The data used for the study was collected by different DOE Atmospheric Radiation Measurement facilities.
The simulations had a resolution that was high enough to allow the team to see the clouds develop. The researchers then varied conditions such as wind speed and air pollution.
Fan and colleagues found that for the warm summer thunderstorms, pollution led to stronger storms with larger anvils. Compared to the cloud anvils that developed in clean air, the larger anvils both warmed more -- by trapping more heat -- and cooled more -- by reflecting additional sunlight back to space. On average, however, the warming effect dominated.
The springtime frontal clouds did not have a similarly significant warming effect. Also, increasing the wind speed in the summer clouds dampened the invigoration by aerosols and led to less warming.
This is the first time researchers showed that pollution increased warming by enlarging thunderstorm clouds. The warming was surprisingly strong at the top of the atmosphere during the day when the storms occurred. The pollution-enhanced anvils also trapped more heat at night, leading to warmer nights.
"Those numbers for the warming are very big," said Fan, "but they are calculated only for the exact day when the thunderstorms occur. Over a longer time-scale such as a month or a season, the average amount of warming would be less because those clouds would not appear everyday."
Next, the researchers will look into these effects on longer time scales. They will also try to incorporate the invigoration effect in global climate models.
###
The research was supported by the U.S. Department of Energy Office of Science. The data from China were gathered under a bilateral agreement with the China Ministry of Sciences and Technology.
Reference: Jiwen Fan, Daniel Rosenfeld, Yanni Ding, L. Ruby Leung, and Zhanqing Li, 2012. Potential Aerosol Indirect Effects on Atmospheric Circulation and Radiative Forcing through Deep Convection, Geophys. Res. Lett. May 10, DOI 10.1029/2012GL051851 (http://www.agu.org/pubs/crossref/2012/2012GL051851.shtml)
Interdisciplinary teams at Pacific Northwest National Laboratory address many of America's most pressing issues in energy, the environment and national security through advances in basic and applied science. PNNL employs 4,700 staff, has an annual budget of nearly $1.1 billion, and has been managed for the U.S. Department of Energy by Ohio-based Battelle since the laboratory's inception in 1965. For more, visit the PNNL's News Center, or follow PNNL on Facebook, LinkedIn and Twitter.
DOE's Office of Science is the single largest supporter of basic research in the physical sciences in the United States, and is working to address some of the most pressing challenges of our time. For more information, please visit science.energy.gov.
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AAAS and EurekAlert! are not responsible for the accuracy of news releases posted to EurekAlert! by contributing institutions or for the use of any information through the EurekAlert! system.
Pollution teams with thunderclouds to warm atmospherePublic release date: 18-May-2012 [ | E-mail | Share ]
Contact: Mary Beckman mary.beckman@pnnl.gov 509-375-3688 DOE/Pacific Northwest National Laboratory
New simulation study shows that atmosphere warms when pollution intensifies storms
RICHLAND, Wash. -- Pollution is warming the atmosphere through summer thunderstorm clouds, according to a computational study published May 10 in Geophysical Research Letters. How much the warming effect of these clouds offsets the cooling that other clouds provide is not yet clear. To find out, researchers need to incorporate this new-found warming into global climate models.
Pollution strengthens thunderstorm clouds, causing their anvil-shaped tops to spread out high in the atmosphere and capture heat -- especially at night, said lead author and climate researcher Jiwen Fan of the Department of Energy's Pacific Northwest National Laboratory.
"Global climate models don't see this effect because thunderstorm clouds simulated in those models do not include enough detail," said Fan. "The large amount of heat trapped by the pollution-enhanced clouds could potentially impact regional circulation and modify weather systems."
Clouds are one of the most poorly understood components of Earth's climate system. Called deep convective clouds, thunderstorm clouds reflect a lot of the sun's energy back into space, trap heat that rises from the surface, and return evaporated water back to the surface as rain, making them an important part of the climate cycle.
To more realistically model clouds on a small scale, such as in this study, researchers use the physics of temperature, water, gases and aerosols -- tiny particles in the air such as pollution, salt or dust on which cloud droplets form.
In large-scale models that look at regions or the entire globe, researchers substitute a stand-in called a parameterization to account for deep convective clouds. The size of the grid in global models can be a hundred times bigger than an actual thunderhead, making a substitute necessary.
However, thunderheads are complicated, dynamic clouds. Coming up with an accurate parameterization is important but has been difficult due to their dynamic nature.
Inside a thunderstorm cloud, warm air rises in updrafts, pushing tiny aerosols from pollution or other particles upwards. Higher up, water vapor cools and condenses onto the aerosols to form droplets, building the cloud. At the same time, cold air falls, creating a convective cycle. Generally, the top of the cloud spreads out like an anvil.
Previous work showed that when it's not too windy, pollution leads to bigger clouds . This occurs because more pollution particles divide up the available water for droplets, leading to a higher number of smaller droplets that are too small to rain. Instead of raining, the small droplets ride the updrafts higher, where they freeze and absorb more water vapor. Collectively, these events lead to bigger, more vigorous convective clouds that live longer.
Now, researchers from PNNL, Hebrew University in Jerusalem and the University of Maryland took to high-performance computing to study the invigoration effect on a regional scale.
To find out which factors contribute the most to the invigoration, Fan and colleagues set up computer simulations for two different types of storm systems: warm summer thunderstorms in southeastern China and cool, windy frontal systems on the Great Plains of Oklahoma. The data used for the study was collected by different DOE Atmospheric Radiation Measurement facilities.
The simulations had a resolution that was high enough to allow the team to see the clouds develop. The researchers then varied conditions such as wind speed and air pollution.
Fan and colleagues found that for the warm summer thunderstorms, pollution led to stronger storms with larger anvils. Compared to the cloud anvils that developed in clean air, the larger anvils both warmed more -- by trapping more heat -- and cooled more -- by reflecting additional sunlight back to space. On average, however, the warming effect dominated.
The springtime frontal clouds did not have a similarly significant warming effect. Also, increasing the wind speed in the summer clouds dampened the invigoration by aerosols and led to less warming.
This is the first time researchers showed that pollution increased warming by enlarging thunderstorm clouds. The warming was surprisingly strong at the top of the atmosphere during the day when the storms occurred. The pollution-enhanced anvils also trapped more heat at night, leading to warmer nights.
"Those numbers for the warming are very big," said Fan, "but they are calculated only for the exact day when the thunderstorms occur. Over a longer time-scale such as a month or a season, the average amount of warming would be less because those clouds would not appear everyday."
Next, the researchers will look into these effects on longer time scales. They will also try to incorporate the invigoration effect in global climate models.
###
The research was supported by the U.S. Department of Energy Office of Science. The data from China were gathered under a bilateral agreement with the China Ministry of Sciences and Technology.
Reference: Jiwen Fan, Daniel Rosenfeld, Yanni Ding, L. Ruby Leung, and Zhanqing Li, 2012. Potential Aerosol Indirect Effects on Atmospheric Circulation and Radiative Forcing through Deep Convection, Geophys. Res. Lett. May 10, DOI 10.1029/2012GL051851 (http://www.agu.org/pubs/crossref/2012/2012GL051851.shtml)
Interdisciplinary teams at Pacific Northwest National Laboratory address many of America's most pressing issues in energy, the environment and national security through advances in basic and applied science. PNNL employs 4,700 staff, has an annual budget of nearly $1.1 billion, and has been managed for the U.S. Department of Energy by Ohio-based Battelle since the laboratory's inception in 1965. For more, visit the PNNL's News Center, or follow PNNL on Facebook, LinkedIn and Twitter.
DOE's Office of Science is the single largest supporter of basic research in the physical sciences in the United States, and is working to address some of the most pressing challenges of our time. For more information, please visit science.energy.gov.
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AAAS and EurekAlert! are not responsible for the accuracy of news releases posted to EurekAlert! by contributing institutions or for the use of any information through the EurekAlert! system.
You are able to trace your destiny through your present decisions or better saying, depending on your attitude, you?ll follow the good or the bad destiny prepared for you, which is according to your psychological kind. Your life is always associated with your need to find completion and develop all your psychological functions instead of being one-sided like your psychological kind, which predetermines your reactions.
Your destiny will be bad if you will simply repeat the mistakes that are common to the human race because you?ll become a slave of your psychological kind. Your destiny will probably be good if you?ll be intelligent and sensitive, and you?ll do only what will help you evolve.
The unconscious mind that produces your dreams is a perfect doctor and a perfect spiritual guide because it?s God?s mind. This indicates that you can be sure that the unconscious mind knows how you can help you find sound mental health, serenity, and joy in life, even if you have severe issues. Your transformation and the transformation of one?s life depend only on your attitude as a student and patient after translating the meaning of your dreams according to the scientific technique of dream interpretation, which accurately transmits the unconscious messages.
Now that I managed to simplify Carl Jung?s complicated method of dream interpretation, understanding the dream language isn?t the big problem it used to be in the past. Now the only problem you have to deal with is your own attitude after knowing the unconscious guidance. If you?ll be stubborn or indifferent, nothing will change in your life even when you?ll translate the meaning of one?s dreams based on the right method. Only if you?ll accept to correct your behavior and become a much better individual after knowing the unconscious guidance, will you manage to transform your sad life into a meaningful one.
You can find books that cangenuinely be beneficial for your success,particularly if it provides you a good insight on your life as well as your future.A great booklike High Performance Academy who tackles the human drives that tends to make an individual feel a lot more motivated,motivated , alive and energized. This book can offer you the guidelines that you could follow and attain the pinnacleof the
Thomas Cruz is a renowned life coach who likes to share his knowledge and expertise about Brendon Buchard High Performance Academy and the true meaning of success in his blog where he also shares motivational videos ? Click here to visit his videos.
Leon Edward helps people in Personal and Career Growth, leadership Development, Goal Setting, Success, Motivation, Self-Improvement, Happiness, Memory Improvement, Stress Reduction and more through his articles, blog posts and special reports . Join Leon Edwards Awesome Success Free, Get his personal success, development and growth weekly newsletter as well as success classics and tips on attracting success and wealth. Visit his Success-Leadership Library, Articles at http://www.AwesomeSuccess.org Leon Edward also helps people improve IQ, focus, memory, concentration, creativity, speed reading, public speaking , time management and reducing stress. Download his IQ Mind Brain Memory Self-Help library at his website http://www.IQMindBrainLibrary.comLeon Edward helps people improve in Leadership Development, Goal Setting, Success, Motivation, Self-Improvement, Happiness, Memory Improvement, Stress Reduction and more through his articles, blog posts and special reports . Join Leon Edwards Awesome Success Free, Get his personal development training, success and growth weekly newsletter as well as success classics and tips on attracting success and wealth. Visit his Success-Leadership Library, Articles at http://www.AwesomeSuccess.org
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The inaugural three-day Elephants for Autism Music Festival will feature over 100 bands on four stages at two neighboring Atlantic City nightspots.
ATLANTIC CITY ? Probably the only issue Jerry Ryan is more passionate about besides promoting local, original music is helping autistic children interact more effectively with others and live more enriched lives.
Both are subjects close to his heart, the former because he?s long been consumed with instilling Atlantic City?s music scene with more originality and creativity, the latter because he is personally raising a son diagnosed with autism, a disorder characterized by impaired social interaction and communication skills.
This Friday through Sunday, May 18-20, Ryan will blend both ambitions into the inaugural Elephants for Autism Music Festival ? an event that partially takes its name from the Elephant Talk concert series and online indie-music magazine Ryan produces. The festival will take place at The Boneyard and Le Grand Fromage (two A.C. venues within short walking distance of one another), and include more than 100 bands, poetry readings, and appearances by Miss Teen New Jersey and mentalist Lucas Simmons. Among those performing are Position 9, Juggernaut Drunk, Zebras and Bulls Fight Tonight, Deardarkhead, Soul Pole, The Mahlors, and a power trio from Belgium called Pandora?s Bliss.
Pictured left: Jeremy Ryan, son of event producer Jerry Ryan.
?I have a nine-year-old son named Jeremy with autism and he?s the driving force behind what I?m doing, not only with this festival but in everyday life,? says Ryan. ?This kid has inspired me every day, and his hard work and love of music are parallel to mine. Music is a major part of our everyday lives, and our bond has grown so deep through it that we are almost like the same person. Music is not only healing my son, but also healing me at the same time.?
All of the proceeds from the festival will be applied toward creating free music programs for autistic children. Ultimately Ryan would like to establish a school or expand existing facilities that aid autistic children through music therapy.
?It?s probably all going to be done through the organization FACES in South Jersey [Families for Autistic Children Education and Support, a non-profit autism support group. See faces-autismsupport.org]. We?ll probably put the money into an account and then determine how to best use it.
?There?s a new music studio in Galloway for autistic kids run by a lady named Faith Ozan,? adds Ryan. ?She?s great, and does these storyboards of the songs that make it easier for [Jeremy] to understand. She?s studied at Berklee [College of Music in Boston] and has years of experience working with autistic kids. I?d eventually love to help expand what she?s done, but for right now the goal is to start small and just try to generate as much money as possible for free music programs.?
Right:?Members of A.C. band Position 9, Nabid Chowdbury (left) and Chris Meckes, who will be among the 100+ bands performing this weekend.
The rhythmic component of music has proven, says Ryan, to have an organizing force in the sensory systems of individuals with autism. As a result, improvements can be made in areas like auditory processing, fine- and broad-range motor skills in those stricken with autism.
?Music can be a very powerful medium for altering anyone?s state of being and changing how we actually feel,? he says. ?More specifically, music can be very effective in producing a very deep healing state of relaxation and, in the process, reduce stress, promote sleep and more.? In the case of an autistic child, music has been shown to assist in improving self-esteem and furthering personal growth and development. It can help reinforce desired responses, assist in reducing negative responses, and increase participation in socially accepted ways.
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TheDude said...
Mandy Moore is pretty smokin. I wish I was cool enough to date her. Does anybody know how I can get her number?
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All of us look out for change as it brings new energy into our life. Purchasing a home is one of the largest investments in many people?s life. Everyone desires to enhance the existing structure of their home in accordance to the current trend and if it is their own home, people generally used to give more attention towards it. Remodeling or renovation is a term which is often used in reference to houses. If you want your home to look fresh, new and elegant and if you think it needs to be improved, then you can choose home remodeling as your best option.In what way home remodeling is beneficial?- Home remodeling can be considered as an investment, because in the future, when you have an idea of selling your home, at that time your property value gets increased, so this will fetch you more profit. ? Remodeling helps to add new amenities to your home. By adding some new materials, it brings charm to your home and makes your home look even better.- When you are remodeling your house, you could find out the damages in your house and you can repair it as well. Before remodeling your home, the following things should be considered1. First decide which part of your home needs to be remodeled either the interior or exterior and estimate the budget to fulfill its task. 2. To make your work easier, it is better to contact a professional contractor and make use of their services, so that they will information on prices and viability of aspects. 3. You can clarify your doubts with the contractor regarding the prices of the materials, as it will consume most of your budget. Choose the material which seems to be affordable to you, which is available at all the times and that which suits your budget.4. You can also try your own ideas in remodeling your home without seeking the help of the contractors. When you remodel the exterior of your home, it is good to share all your plans to your neighbors. Why should a home be remodeled?The following are some of the reasons for remodeling the homes. ? You can design your home according to your lifestyle.- To update your home with new materials to make your home lively and functional.- It is possible to get a bigger service from a smaller budget.- To provide energy efficiency to your home by replacing some doors and windows.The companies which provides home remodeling services in Houston provides initial design to final inspection. For the past few years, the Houston home market have developed in home improvement and remodeling techniques. The steps in Houston home remodeling includes initial consultation, designing the space, ordering the required appliances and installing it. Therefore, home remodeling is considered to be the best solution to your home problems.
It is irritating when your computer is slow. Fortunately, there are the resources and to speed up your PC.
In addition, the following symptoms are observed: the machine starts very slow, there?s trouble signing in, software crash, and Internet sites can not be displayed correctly. This can affect almost every computer during its useful life. And, unfortunately, can also be your Windows PC can be slow. It is feasible to put his hand up to speed on slow computers. This is very time consuming and complicated to as PC-related items may be inadvertently removed in the registry, which can bring your computer to a halt completely.
It would allow the repair of your laptop run as easily, if you have an idea of ??what you need slow PC! There are a range of simple and inexpensive methods to a slow laptop again to get going.
Many people have installed programs that are not needed. Remove these programs from the computer and experience the speed increase. You can speed up your PC, by increasing the amount of free hard drive space. 90% of the time the reason for a slow computer is a corrupt registry. Every time you load specific software or empty, add or remove hardware or change the settings on your computer, which will split the tab with harmful, illegal and corrupt acts. You should download a quality registry cleaner. Then clear your computer from him. All invalid entries are found and deleted.
Viruses are a major cause of slow computers. Buy or download a good anti-virus software. This removes the virus from your computer and the speed increases. Spyware can also slow down your computer. You collect your personal information. Use a good anti-spyware program to remove spyware. Some programs run in the background, whether you have it or not selected. Close the program to speed up your computer. You can remove unwanted programs and empty your Recycle Bin to free up RAM. This will definitely increase the speed of your computer. Defragment a useful method is to speed up your computer to it. With time, some files will be fragmented in your computer. It takes time for a computer to read a fragmented file. Slow down your PC Sun Browsing the Internet, causing some data to be retained by the computer. This particular data erasing speed up your computer. Defragmenting a computer can take several minutes or several hours. But it is definitely a recommended way to speed up your PC
You do not need to seek professional help, every time your computer slows down. Indeed, often the solutions are so simple that it can be done by a beginner. It is a myth that it is a complicated and difficult process. PC can be slow if there are too many files that start up whenever you reboot. Delete the files you do not need to load during startup.
Occasions when your PC is slow, is, as you play computer games. The reason is the amount of settings and files must be the process every time a game is played. The PC has a very large number of corrupt or damaged settings that prevent the game being on, quick to load. Use a quality registry cleaner to adjust any of the damaged or corrupt settings that are inside your computer.
Among other reasons for slow speed of PC hardware is malfunctioning or old drivers.
Jacksonwee is working with PC asking experts to provide a firm support for Microsoft Windows Support Services available. Please contact PC experts to PC Repair, PC to audit-related professional people and other computer assistance.
Join us for an interactive case study on crisis communication. The case study combines immersive participant engagement, effective simulation including media and analyst interface as well as subject-matter expert commentary. The setting: WidgeCo management is in a spin! We won't tell you why, but there's a crisis and they are ill-prepared. Using action-learning techniques, participants are plunged into the role of an investor relations officer on-point to advise on how to regain control of a rapidly escalating crisis. It is a roller coaster with plenty of twists and turns.
Moderator/Lead Speaker: Edward Ferris, Managing Partner Charlesmore Partners International
Panelist(s)/Co-Speaker(s): Sydney Rosencranz Isaacs, Senior Vice President The Abernathy MacGregor Group
James Lucas, Managing Director The Abernathy MacGregor Group
John Palizza, Lecturer in Management & Consultant Jones School of Business, Rice University & Three Part Advisors
Rachel Posner, Senior Managing Director & General Counsel Georgeson
Andrea Rose, Managing Director Joele Frank, Willkinson Brimmer Katcher
Taylor Thoen, CEO - Founder, Executive Producer BTV Business Television
Scott Winters, Vice President Corporate Planning & Research Plains Exploration & Production Co.
Learning Objectives:
Learn how an IRO can and should respond during a crisis
Learn what IROs can and cannot plan for in terms of a crisis
Give IROs enough confidence and knowledge of the core principals to be active participants and leaders in their company's process in planning for and responding to crises
Understand the differences in dealing with the various constituent audiences during a crisis --media, analysts, suppliers, employees and more
Why Now?
Seasoned IROs will have the opportunity to test their response skills and thinking processes against the decisions reached by the other teams. It will be an excellent starting point for individuals new to their roles to understand the core fundamentals around crisis communications planning. Knowing the key principals in crisis communication is also always a relevant topic.
Actionable Takeaway Documents
The WidgeCo case study and associated documents, including mock 'news' video reports
Are you prepared for a Crisis? Checklist.
Crisis Communications: four questions to start the planning process.
Crisis Communications Resources for today's IRO/Corporate Communications Professionals
Nalbandian rather handed Murray the first set, which was still closer than a 6-1 scoreline might suggest. But in the second he sat back, failing to take the initiative, and was repeatedly caught on his heels by Nalbandian?s deadly drop shots.
Murray and Nalbandian are two of the most versatile, imaginative players on the tour, and some of the points seemed to cover every inch of the court surface.
The final act offered deft slices and ferocious drives, even one improbable lob-volley that Nalbandian improvised after the ball had leapt up off the net-cord.
Finally Murray closed the door on a 6-1, 4-6, 7-5 win. He looked exhausted after spending two hours and 37 minutes on the court, against one of the few opponents who can make him cover more ground than they do. But at least he has a day to rest before meeting either Frenchman Richard Gasquet or local boy Paolo Lorenzi in tomorrow?s third-round match.
This was an important result for Murray, because his withdrawal from Madrid with a back injury already meant that he had not played since losing to Milos Raonic on April 27.
Had he lost again on Tuesday, he would have opened his campaign at the French Open, which starts on May 27, with only a single defeat to show for the entire previous month.
As Becker put it on Tuesday, ?Andy has had so far a wonderful career, good success and consistency, but the fact that he is hiring Ivan Lendl as coach shows that he is not satisfied with what he?s got.?
On Tuesday's evidence, Murray has the talent, but he is still searching for the ruthlessness that made Lendl such a feared opponent.
Meanwhile, the LTA?s management of British tennis was described as ?pitiful? on Tuesday in a Westminster speech by Baroness Billingham, a Labour peer. ?The LTA is a total shambles,? she told the House of Lords, ?tottering from one broken pledge to another, the British press and the world?s press aghast at the huge cost and pathetic results of six years? mismanagement. It is pitiful.?
In 2010, Baroness Billingham led the All-Party Tennis Group?s inquiry into the LTA, which lost some of its sting when the Labour government was promptly ousted. Now she is calling for the new Conservative minister of sport, Hugh Robertson MP, to carry out another review.
?He must insist on transparency of all expenditure and salaries, especially given the fact that the LTA receives public money,? she said. ?This money must be ring-fenced in order to ensure grass-roots tennis projects are properly funded.?
Roughly 85% of MBA graduates believe that ?business people are well-qualified to solve the most pressing problems of the world,? according to the Passion & Purpose MBA survey.
So, what does that mean for you? Those bright, young men and women want to work for leaders who share their passion for changing the world. One of their top three reasons for choosing a workplace is ?opportunity to im??pact the world.?
Here?s how to demonstrate to your team that you?re a visionary:
1. Articulate your purpose. It?s your company?s compass. Facebook?s mission is ?to give people the power to share and make the world more open and connected.? What?s yours?
2. Remember that entrepreneurial spirit is ageless. When Bernie Marcus and Arthur Blank started Home Depot in 1978, they were 34 and 48 years old, respectively. If you?ve been viewing entrepreneurship as a young person?s game, shift your thinking.
3.? Seek mentorship to maintain your focus. The best leaders do. Once, when Starbucks? Howard Schultz was on vacation in Hawaii, he ran into Michael Dell, and the two ended up taking a three-hour bike ride along the Kona coast. Dell advised Schultz on how the then-struggling company could handle Wall Street.
4. Don?t be afraid to experiment. Many world-changing entrepreneurs start with a small idea and grow with it. They don?t start big. Richard Branson sold records out of his car?s trunk.
? Adapted from ?Five Lessons from World Changers,? John Coleman, Harvard Business Review blog.
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This image made at the International Space Station is not your usual ISS image. No firing auroras. No gleaming cities. No fuming catastrophes or crispy deserts or psychedelic rivers or turquoise seas. It looks as if the ISS were about to jump into hyperspace. More »
When I talk to my friends who are not currently at startups, or the Silicon Valley, the perception is that VCs and individual investors are throwing around investment dollars like drunken sailors. Outsiders think that there is a bubble, and that any company with two engineers and an idea will get funded (though there is some truth to that in certain cases). The reality is, competition has never been fiercer for startups, especially at the seed stage, to close a round. The pendulum may have swung for Y-Combinator companies, but not everyone else.
A few weeks ago, Switched On noted the challenges that even wildly popular, highly penetrated devices such as MP3 players and portable GPS devices have faced in the era of the converged device. Some of these devices, such as digital cameras, still hold on because of genuine advantages such as better image quality or optical zoom. For others devices, though, such as MP3 players and portable GPS devices, the grim news is that one of the main reasons consumers use them is to save smartphone battery life.
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Public release date: 18-May-2012
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This Friday through Sunday, May 18-20, Ryan will blend both ambitions into the inaugural Elephants for Autism Music Festival ? an event that partially takes its name from the Elephant Talk concert series and online indie-music magazine Ryan produces. The festival will take place at The Boneyard and Le Grand Fromage (two A.C. venues within short walking distance of one another), and include more than 100 bands, poetry readings, and appearances by Miss Teen New Jersey and mentalist Lucas Simmons. Among those performing are Position 9, Juggernaut Drunk, Zebras and Bulls Fight Tonight, Deardarkhead, Soul Pole, The Mahlors, and a power trio from Belgium called Pandora?s Bliss.
When I talk to my friends who are not currently at startups, or the Silicon Valley, the perception is that VCs and individual investors are throwing around investment dollars like drunken sailors. Outsiders think that 