Top 10 Call Center Software | Offshore Assistants

?

?

?

?

?

?

With the growing number of outsourcing call centers in Southeast Asia and India comes the high demand for quality call center software.

Many IT experts and critics including proprietors of large call center companies are continuously invited to attend product vendor briefings.

Most of these experts eventually write up their top ten call center software choices and rankings.

For this article, we put together some of the common top ten call center software choices that keep coming out from most experts:

1 0- AACC Advanced Asterisk Call Center

Validates user?s identities.

Carries on administrative tasks while starting and stopping campaigns.

Acts as interface between agents, sending and receiving information back and forth.

Pauses agents, manages after call and wrap-up time.

Keeps the state of all components for statistical data including generation.

Predictive dialer.

9 ? Centriphone Millennium

Unifies all communication channels under one unique platform.

Inbound calls with interactive voice response.

Outbound calls with preview and predictive.

Web media, chat, VoIP, video IP, etc.

8 ? Asteria

Provides software, custom solutions, and support services using Asterisk and OpenSIP platforms.

Delivers professional software development and telephony solutions for inbound and outbound call centers,

high volume automated dialing, notification systems, IVRs, enterprise PBXs, and conferencing applications.

7 ? Indosoft

Setting up or upgrading call center technology platform to enhance call routing and dialing capabilities. The effectiveness of the call center platform,

the ease of use, and the value for money will be obvious as the software Q-Suite is a complete multi-tenant, web based next generation call center solution.

6 ? Foehn

Uses Asterisk for more than five years as the open source platform on which to develop innovative and effective VOIP and data convergence solutions.

Profitable company based in London, UK with global reach and capacity. English, Spanish, French and Portuguese speakers.

Digium Reseller and ISO27001 Certified.

5 ? Altitude Software

Unified customer interaction suite includes all the modules from VoicePortal, Routing, Desktop, Monitoring,

Reporting and Quality and is the only suite using a single? language (ASL) and Studio (ASD) for all.

4 ? Pbxtra

For proper management of inbound sales, support, or services.

All the features needed to efficiently route calls,manage and monitor a call center.

3- Orderly Software

Understands and utilizes the factors that drive performance for call centers.

Intuitive statistics package OrderlyStats puts the key information directly into agent?s hands,

and into the hands of decision makers throughout the organization.

2- QueueMetrics

Measures and improves performance.

150 quantitative metrics available.

Measures budget targets, SLA targets, and agent activity.

1- Switchvox

Award-winning IP PBX top ten call center software.

Unified communications, fax, chat, video, etc.

Over 20 call queue and IVR features.

Extends API for fast and easy integration.?

?

doj dept of justice weather chicago swizz beatz mpaa south carolina debate lauren scruggs